We offer an advice line with a dedicated solicitor on all issues affecting migrant, asylum-seeking and refugee children and young people, whether they are separated or in families.

What is your enquiry about?

Who can contact us?

If you need advice, you can email mcpadvice@coramclc.org.uk and we will respond to your email as soon as we can. This service provides one-off advice; we cannot take on cases.

We also operate a phone advice service, which is open on Mondays from 10am to 2pm, on 020 7636 8505.

Our advice line will try to help anyone with a query  – front line practitioners in the statutory and voluntary sectors, parents/carers, and children and young people themselves. The demand for this line is high and we can only answer a limited number of calls. We ask that practitioners please contact us by email where possible.

If you have any difficulties accessing the advice line (such as a language barrier) please contact us by email so we can make suitable arrangements.

Before contacting us, please read the legal information above as this covers many of the common issues affecting migrant, asylum-seeking and refugee children. If you have further questions and are a child, young person or family member, you can contact us by email.

Please note the MCP advice line is not an emergency service


Confidentiality

Our advice line provides a confidential service. We take some personal details to allow us to link follow up enquiries and provide advice. Some details, such as age and query topic, are recorded and stored in anonymised form to help us improve our service.

We may contact past callers of the advice line by email or phone to ask questions that may improve our service within twelve months of the first contact. MCP staff member who speaks with you over the phone will ask your permission for us to do this. If you contact us by email, we may send you an email survey after you have received advice. If you would not like to receive this, please let us know in your advice email.

We store personal information given to us by advice line callers, securely, for six years from the date you contact us. We do this because we need to keep secure copies of the cases we help with to comply with the regulatory requirements of the Office of the Immigration Services Commissioner. You can ask for a copy of your data, or for your personal data to be deleted, at any point. Find out more about what information we hold, how we use it and how it’s kept safe by reading our privacy policy.

 

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