Privacy Policy

Call Recording

Please note that some calls to and from Coram Children’s Legal Centre are recorded. This is to ensure that the highest quality of call handling is maintained.

In the interest of confidentiality, these records will only be accessible by Coram Children’s Legal Centre management unless further action needs to be taken and the record produced to a third party. All records will be destroyed after three months unless still in use.

What information we collect

CCLC collects the following kinds of information from people visiting this website:

How CCLC uses your information

All information collected from you is treated with the strictest confidentiality, we do not share your personal information, unless required to do so by law. Information collected by CCLC is used to:

CCLC will never share your information with other organisations for marketing, market research or commercial purposes without your express permission.

CCLC doesn’t pass on your personal information to any other website.

Other Websites

CCLC contains links to and from websites. This privacy policy applies only to CCLC.

Data Protection Notice

Under the Data Protection Act, CCLC must protect any information collected from you. CCLC uses leading technologies and encryption software to protect your data, and keeps strict security standards to prevent any unauthorised access to it.

User Privacy and Exceptional Circumstances

CCLC offers a confidential service. When a caller provides us with their name, address or phone number it will remain confidential and will not be passed on to third parties. However, in exceptional circumstances where a caller gives information that suggests a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect that person.

Asking for information CCLC holds about you

If you provide personal information through one of our services, it may be collected and stored by the team that administers CCLC. For a copy of any information collected about you through any of the above methods, please email: Your information is stored securely in a case management system database. We do not share this data with third parties, unless there is an exceptional circumstance (see above).


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to make sure that the site reflects your needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note, however, that if you disable our cookies you may not be able to access certain services or facilities on our site and your use of our site may be restricted. Further information on deleting or controlling cookies is available at


Terms of Use for CCLC website

In entering this site you as a user are accepting these terms and conditions.

Using CCLC’s website

CCLC is maintained for your personal use and viewing. The access and use of CCLC featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. You are prohibited from posting or transmitting via this website any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law. We will fully co-operate with any law enforcement authorities or court order lawfully requesting or directing us to disclose the identity of anyone posting any such information or materials on this website.

Linking to CCLC

CCLC welcomes and encourages other websites to link to the information that is hosted on these pages. If you would like to arrange any links, please contact us at


The CCLC website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, noninfringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of, or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. The CCLC website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.