Caller Privacy and Exceptional Circumstances
The Children's Legal Centre offers a confidential service. The advice line does not use caller display and calls are not traced.
The caller may be asked some questions such as where they heard about the advice line, where in the UK they are calling from and what their ethnic origin is. This is to analyse caller trends.
If the caller provides the Children’s Legal Centre with their name, address or phone number it will remain confidential and is not passed onto third parties.
If the Children’s Legal Centre is informed of information that suggests a person is at serious risk of harm and the Children’s Legal Centre has personal details, then a breach of confidentiality may be necessary in order to protect that person.
Cost of Calls
On the Child Law Advice Line and the National Education Line, calls can cost up to 4 pence per minute peak rate, networks and mobile charges may vary.
Communication
If you find it difficult to speak English, call us to connect to an interpreter. We have access to interpreters in 150 languages through Language Line.
We welcome calls from textphone users via Typetalk.
Registered Charity Number: 281 222
